Privacy Policy

Personal Information: We collect information you provide directly to us, such as when you create an account, request a quote, subscribe to our newsletter, or contact us for support.

Business Information: Company name, industry type, project specifications, and technical requirements for custom insulation solutions.

Automatically Collected Information: IP address, browser type, device information, pages visited, and time spent on our website through cookies and similar technologies.

Communication Records: Records of your communications with us, including emails, phone calls, and chat conversations for quality assurance and training purposes.

Provide Services: To deliver our insulation products, process orders, and provide customer support and technical assistance.

Communication: To respond to your inquiries, send you requested information, and provide updates about our products and services.

Business Operations: To improve our website, analyze usage patterns, conduct research and development, and enhance our product offerings.

Marketing: To send you promotional materials, newsletters, and information about new products (with your consent where required by law).

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as shipping companies, payment processors, and IT service providers.

Business Partners: We may share information with authorized distributors and partners to fulfill orders and provide local support.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Consent: We may share your information for other purposes with your explicit consent.

Technical Safeguards: We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information.

Physical Security: Our facilities are secured with appropriate physical access controls and monitoring systems.

Employee Training: Our employees are trained on data privacy and security best practices and are bound by confidentiality agreements.

Regular Audits: We conduct regular security assessments and audits to ensure the effectiveness of our security measures.

Incident Response: We have established procedures for detecting, responding to, and reporting security incidents.