Terms of Service
Legal terms and conditions for using ThermaShield Industries services
Last updated: August 13, 2025
Agreement Overview
These Terms of Service (“Terms”) govern your use of ThermaShield Industries' website, products, and services. By using our services, you agree to be bound by these terms. Please read them carefully before using our products or services.
Acceptance of Terms
By accessing and using NBRAM's website, products, and services, you accept and agree to be bound by the terms and provision of this agreement.
If you do not agree to abide by the above, please do not use our services or access our website.
These terms apply to all visitors, users, and others who access or use our services.
We reserve the right to update these terms at any time without prior notice.
Use License and Restrictions
Permission is granted to temporarily download one copy of NBRAM materials for personal, non-commercial transitory viewing only.
You may not modify or copy the materials, use the materials for any commercial purpose, or attempt to decompile or reverse engineer any software contained on our website.
You may not remove any copyright or other proprietary notations from the materials.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by NBRAM at any time.
Product Information and Orders
All product descriptions, specifications, and pricing information are subject to change without notice.
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or errors in product information.
Custom insulation solutions are subject to separate agreements and technical specifications.
Delivery times are estimates and may vary based on product availability and location.
Risk of loss and title for products pass to you upon delivery to the carrier.
Limitation of Liability
NBRAM shall not be liable for any damages arising from the use or inability to use our products or services.
In no event shall NBRAM or its suppliers be liable for any damages exceeding the amount paid for the product or service.
Some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential damages.
Our liability is limited to the maximum extent permitted by applicable law.
You agree to indemnify and hold harmless NBRAM from any claims arising from your use of our products or services.
Product Warranty and Returns
Warranty Coverage
- • Standard products: 5-year limited warranty
- • Industrial solutions: 10-year performance guarantee
- • Custom applications: As specified in contract
- • Warranty covers manufacturing defects only
Return Policy
- • Returns accepted within 30 days of delivery
- • Products must be unused and in original packaging
- • Custom products are non-returnable
- • Return shipping costs are customer's responsibility
Intellectual Property
All content, trademarks, and intellectual property on this website are owned by ThermaShield Industries and protected by applicable copyright and trademark laws.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services.
Termination
We may terminate or suspend your access to our services immediately, without prior notice, for any reason whatsoever.
Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
Service Level Agreement
Response Time
24 Hours
For technical inquiries
Quote Delivery
48 Hours
For standard products
Custom Design
5-10 Days
For complex solutions
Legal Questions
If you have any questions about these Terms of Service, please contact our legal department:
Legal Department
ThermaShield Industries
Email: legal@thermashield.com
Phone: +86-574-27867365 ext. 100
Important Notice
These terms constitute the entire agreement between you and ThermaShield Industries. If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not constitute a waiver of such right or provision.